FAQ

When you arrive at the Clinic, reception staff will greet you and seat you in the waiting area. We will check you as soon as possible according to the queue waiting time

You may have referred yourself, have been referred by another specialist or by Medical Insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.

X-rays, blood / urine analysis/laboratory test results, ultrasonography, MRI, endoscopy can all be performed with no delay in the same building. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.

We will discuss with you the results of your examination and we will recommend the appropriate treatment. Some conditions may be treated immediately with advanced treatment. We will help transfer by ambulance to the destination of your choice (subject to stable medical condition). In special cases the patient may be escorted.

Otherwise, depending on the results of your examinations, the nature of the medical problem , we will refer you on to another health professional . If follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment.

Yes.

Ordinary x-rays, panoramic mouth views, ultrasonography , endoscopy, analog & digital  image film can be performed on location.

Yes.

A pediatrician is immediately available if needed and there is a routine practice schedule that is updated through social media

Certain cases require injections for a speedy and full recovery. This can include antibiotics, anti-inflammatory, local anesthetics or steroids. Steroid injections and local anesthetics are performed by doctors and anti-inflammatory/antibiotics by experienced competent doctors/nurses under our supervision.

We may prescribe for example analgesia treatment for your condition. Please let us know in case you have any allergy or other medical condition.

If you have already been taking drugs prescribed by your home doctor, please bring them with you for clarification or possible drug interactions and correlations with the new condition.

Do you accept my insurance?

Our Medical Centre accepts most of the internationally recognized Insurance companies with affiliate.

If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report languages Indonesia/english and the results of tests performed are given to you in order to be delivered to your insurance for reimbursement.

An estimate of consultation fees and costs, investigations or surgery are available on request.

Do I need referral?

If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.

If you don’t have an insurance coverage, feel free to come to our Medical Centre. The billing procedure is as explained above.

Yes

Parking is available in front and around the Kusuma Medical Centre Clinic.